1. Open Waktaa in admin
Install Waktaa from the Shopify App Store (not by typing a shop domain in Waktaa). Open the Waktaa app in Shopify admin. Each Waktaa organization allows one Shopify store.
Help
Enable Waktaa store chat
Storefront chat is a theme App embed. Install Waktaa from the Shopify App Store (one store per Waktaa organization), then from App Home one button opens the theme editor and turns the embed on.
Setup
Turn on store chat
2. Add chat to your store
Click “Add chat to your store”. Shopify opens the theme editor and activates Waktaa chat for you.
3. Save
Click Save in the theme editor so the chat bubble appears on your published theme.
If the button is missing
Open App embeds yourself
Online Store → Themes → Customize → App embeds → enable Waktaa chat → Save.
Optional
Turn store chat off
Theme editor → App embeds → disable Waktaa chat → Save. You can enable it again anytime.
Requirement
Online Store channel
Theme App embeds need the Online Store channel. Custom storefronts without it cannot use this chat widget.
Need help? Email hello@waktaa.com. Also see Trust.